FAQ - Frequently Asked Questions ::

Q
What kind of experience do you have?
Q
Are you available on our date?
Q
Can you provide us references?
Q
Do you offer a money back guarantee if we are not satisfied?
Q
How are you different from other DJ's?
Q
Do you bring backup equipment?
Q
What kind of equipment do you use?
Q
What does your entertainment package include?
Q
Is setup and breakdown time included?
Q
Are you a member of any professional organization?
Q
What time will you show up at the event?
Q
Do you take requests?
Q
Can we choose songs that we do not want played?
Q
How will you be dressed?
Q
How interactive are you?
Q
How loud do you play the music?
Q
What happens at my initial consultation?
Q
Are you a multiple DJ company?
Q
Why are your prices higher than other DJ's?
Q
Are your rates negotiable to match competitor's rates?
Q
Is there a sales tax or other fees added to the cost?
Q
Can we come watch you perform at another event?
Q
Are you familiar with the site where our event or reception is being held?
Q
What are the advantages of lighting?
Q
Do you take Breaks?
Q
Do you drink alcohol at your events?
Q
Okay, we're ready to book, do you require a retainer?
Q
How early should we book?
Q
How far do you travel?
Q
What if I need to cancel or change the date of my event?
Q
Are you insured?
Q
Should we tip the DJ?
Q
Should we feed the DJ?
Q
Can you make suggestions for other vendors?


Q
What kind of experience do you have?
A
Chuck Wortman began his experience as a mobile entertainer in 1997 when he was first hired by a multiple DJ company. His love and knowledge of music and his ability to get up in front of an audience and make everyone feel comfortable made him a perfect fit for the job. After working for the company for a number of years, Chuck decided to pursue a permanent career and start his own mobile disc jockey company with more emphasis on personalizing each event according to the dreams and desires of the bride and groom or party host. Thus, in 2001, Maximum Sound Entertainment was born. To be able to offer this level of service, Chuck coordinates all the planning and performs at all the events. Chuck offers a unique service and therefore prefers to work independently, focusing on the client, rather than bringing in multiple events each week for himself and the other disc jockeys hired.
Q
Are you available on our date?
A
On the website is an Availability Checker. You can enter the date of your event and it will tell you if we are available for your event. Additionally, you can call or send an e-mail.
Q
Can you provide us references?
A
Yes, we would be more than happy to provide you with references. Just send us an e-mail or call and we will send it to you.
Q
Do you offer a money back guarantee if we are not satisfied?
A
Yes, if you are not satisfied with our performance; If you are unhappy with the way things went; If we don’t deliver what was promised, we will refund your money, it’s that simple.
Q
How are you different from other DJ’s?
A
We’re not going to just show up the day of your reception and say “Hi, we’re your DJs!” Chuck will work with you closely to help ensure the success of your event. He will ask lots of questions including what songs you want to be played at your event and what songs you don’t want played. He will be certain to pronounce the names of your wedding party or company president correctly and do other small things that are a big deal. These are things that get overlooked by $20/hour DJ’s. By the time the event arrives, you will feel comfortable that your event will be a success..
Q
Do you bring backup equipment?
A
Yes! We bring backup equipment to every event just in case.
Q
What kind of equipment do you use?
A
Only quality professional DJ equipment is used including respected brands such as Numark, QSC, Electro-Voice, Crown, and Mackie.
Q
What does your entertainment package include?
A
It differs according to a number of factors such as the type of event you are planning, how many people are expected, location of event, the features you would like. At the initial meeting a more accurate quote could be provided
Q
Is setup and breakdown time included?
A
Yes, for all event types this is part of the package price just as the consultation and planning time is.
Q
Are you a member of any professional organization?
A
Yes. We belong to the American Disc Jockey Association. The ADJA is an association of professional mobile entertainers. The mission of the American Disc Jockey Association is to encourage success for its members through continuous education, camaraderie, and networking. We believe that through involvement in this professional organization, DJ's achieve more as a group than they can individually. The American Disc Jockey Association is an organization of professional Disc Jockeys. Other professional associations include The Barter Network and The New Castle County Chamber of Commerce.
Q
What time will you show up at the event?
A
Typically between one to two hours before your first guests are scheduled to arrive or your event starting whichever is earlier.
Q
Do you take requests?
A
Absolutely! If we don’t have something that you want played, we will be glad to get it for you, just give us sufficient time (at least a week).
Q
Can we choose songs that we do not want played?
A
Yes. On the website there is a spot to build a PLAY list and a DO NOT PLAY list. For the songs on your DO NOT PLAY list, we will not play these without your consent even if someone requests it.
Q
How will you be dressed?
A
According to your wishes. For weddings we always dress formally unless you indicate otherwise.
Q
How interactive are you?
A
The level of interaction is based on your preference. At your consultation, we will ask you about the level of interaction you desire. It can range from playing music and making necessary announcements to teaching line dances and involving your guests in some fun activities.
Q
How loud do you play the music?
A
At a background level during cocktail and dinner so that your guests can converse. During the dance portion, we will raise the volume to a comfortable level for dancing which can be adjusted at your request.
Q
What happens at my initial consultation?
A
We discuss your event and how you envision it. Chuck will ask you a bunch of questions to get an idea of how you would like your reception and/or ceremony to proceed. It will give you an opportunity to see how our services can meet your needs. Any questions you may have about your reception or about my company can be answered (though these can be asked at any time and you will receive a prompt reply). If you like what you hear, you can secure our services at that time.
Q
Are you a multiple DJ company?
A
No, Maximum Sound Entertainment consists of Chuck Wortman, an assistant, and occasionally a professional dancer (usually for Bar/Bat mitzvahs). When you hire us, Chuck will be the DJ at your event, there is no talking up of another inexperienced DJ only to be let down at your event. It happens more than you would expect.
Q
Why are your prices higher than other DJ’s?
A
While our prices are higher than a lot of other DJ companies, We offer personalized event consultation and planning, including at least one face to face visit. A lot of additional time is spent planning out your wedding based on what you’ve shared at the meeting. This ensures that your event will more closely match your dreams and visions. The cost of a DJ is typically 10-20% of the cost of your event, but 80% of its success. It’s insurance that your event will go well and as planned. Ask about the $20/hour DJs that DJ companies send to your wedding.
Q
Are your rates negotiable to match competitor's rates?
A
Typically they are not. Our price reflects the quality of our services. We do, however, periodically offer promotions for booking us. Ask about any special offers we may have going on. We do offer a discount to non-profit organizations.
Q
Is there a sales tax or other fees added to the cost?
A
There are no hidden fees or surcharges, nor is there a sales tax. There are additional costs for additional features such as additional power, speakers, or lighting; a setup in a separate room as the reception (such as for cocktails where speaker wires won’t reach); ceremony music in a separate room; and other possible needs. We will let you know upfront all costs.
Q
Can we come watch you perform at another event?
A
Out of respect for the host of the event, we do not invite guests or potential clients, just as we would not do that for your event or reception. In addition, it may not necessarily reflect what we would do at your event. Since all events are personalized, we may do one thing at one event, but not at another.
Q
Are you familiar with the site where our event or reception is being held?
A
If it is on the list of places performed than we are familiar with it. We will still consult with the banquet manager to coordinate the details of your event. In addition to consulting with the banquet manager, we will contact the other vendors to make sure everyone is on the same page.
Q
What are the advantages of lighting?
A
Professional DJ lighting can add energy and create more of a party atmosphere to your event. Of course the amount of lighting you would like, whether it be none or a full lighting show is according to your personal tastes
Q
Do you take Breaks?
A
No, you hired us for your event which is on average only three to five hours. To make sure everything goes smoothly we do not take breaks with the possible exception of a bathroom break.
Q
Do you drink alcohol at your events?
A
No, we do not feel it is appropriate or professional to consume alcohol at your event. We are there to work and make sure your event is a success.
Q
Okay, we’re ready to book, do you require a retainer?
A
We require a retainer fee equal to 50% of the value of the contract. No date can be secured until it is received. The balance will be payable the night of your event.
Q
How early should we book?
A
As soon as you have decided on your date, we recommend securing our services. No date can be secured until the retainer fee is received.
Q
How far do you travel?
A
As far as necessary for your event. Additional expenses occur after 30 miles. Anything more than 100 miles may require the additional cost of overnight accommodation at a local hotel.
Q
What if I need to cancel or change the date of my event?
A
Retainer fees are not refundable, however, they are transferable for one year from the scheduled event date and we would be glad to apply the amount to another date that is available.
Q
Are you insured?
A
Yes, we are fully licensed and insured for up to $1,000,000.00.
Q
Should we tip the DJ?
A
Tipping is not required. If you choose to tip based on an outstanding job, it is greatly appreciated. However it is not expected. Suggested industry standard gratuity if you choose is 10% of the total fee.
Q
Should we feed the DJ?
A
Because we are preoccupied with making sure your reception is a success, we will eat before your event begins so there is no need to worry about feeding us. Because parties are less demanding, we may eat something.
Q
Can you make suggestions for other vendors?
A
We network with vendors from related professions such as photography and videography and banquet halls and would be glad to provide you with their contact information. Please check out our preferred vendor page or contact us directly.